OUR VALUES
Everyone’s work has a purpose. We foster a healthy work environment and develop strong bonds. You freely express your thoughts and ideas. We encourage open dialogue while maintaining mutual respect.
ABOUT ESSENTRICS
Based in Montreal, QC – Essentrics® is one of the fastest growing fitness companies in North America, having helped transform the health of millions worldwide with a dynamic stretch and strengthening workout designed to engage all 650 muscles and 360 joints, promote flexibility, mobility, range of motion, pain-relief, toning and more.
Essentrics® certifies thousands of instructors worldwide, offers a vast collection of workouts available on streaming and DVD, and produces top performing documentaries and fitness TV shows. Essentrics® works with men and women of all ages and fitness levels, including Olympians and professional athletes. The technique itself was created by Miranda Esmonde-White – a former ballerina, creator and host of the Classical Stretch TV show on Public Television, a New York Times bestselling author (Aging Backwards, Aging Backwards: Fast Track and Forever Painless), and producer of critically acclaimed documentaries on PBS and Public Television in the US. As a company, we are on a mission to re-establish the true meaning of fitness and to help people experience what it feels like to be healthy and happy in their bodies.
THE PERKS
Group retirement saving plan
Group insurance plan
Free employee ETV subscription
Vacation & paid sick/personal
Continuing education
Team activities
JOB POSTINGS
We are seeking a Studio Manager for our new ESSENTRICS Studio® opening on the 15th floor of the trendy HONEYROSE Hotel in the heart of Quartier des spectacles in Montreal. The studio is opening on June 10th.
Help us bring the Montreal Essentrics® community to life as the manager of our new studio. Schedule planning, event planning and marketing will be among the exciting projects you can expect in this role.
The ideal candidate will be responsible for overseeing the overall experience of clients, along with overseeing the day-to-day operations of the studio. You will be an integral part of the operations, growth, and future success of the studio. The Studio Manager will help to coordinate the class schedule and manage the group of instructors teaching at the studio. Welcoming, friendly, and self-motivated personalities required!
This is a highly collaborative role, for someone with an organized mind, and creative problem-solving skills. This role reports to the Chief Executive Officer at Essentrics® Head Office in Montreal. Previous experience working in the fitness and health industry, and specifically in fitness studio operations is a must.
Responsibilities:
- Manage overall operations of a boutique fitness studio
- Help nurture and grow the Montreal Essentrics instructor community
- Manage teachers and class schedule; be the point person for all logistics and class booking system
- Day-to-day management of class updates and other administrative tasks such as member no-shows, audits, and review follow up
- Manage private class requests
- Teach minimum 1-2 Essentrics classes per week at the studio
- Coordinate maintenance and cleaning tasks, along with daily studio tasks; communicate any issues with the Essentrics HQ team
- Assist in creating a consistent client experience with excellent customer service, as well as communicate these studio guidelines with all teachers
- Answer client inquiries via emails and phone calls in a professional and timely manner
- Comfortable with Social Media platforms
- Work closely with the Essentrics HQ Events Coordinator on any private events
- Work closely with the marketing team on cultivating new clients and opportunities
- Take an active role in teaching and supporting Essentrics classes and connecting with members on a daily basis
- Other duties as assigned
Qualifications:
- A college diploma (administration or communication) or any related field
- Minimum 3 years experience in studio management (virtual or physical studio)
- Certified L3 or L4 Essentrics Instructor
- Excellent problem-solving and organizational skills
- Great Leadership Skills
- Strong communication skills, both written and verbal
- Strong sense of initiative and autonomy
- Time and stress management skills
- Excellent customer service and social skills, demonstrating patience and professionalism.
- Strong interest and knowledge of the industry - passion for fitness and a genuine interest in the care and wellbeing of clients
Technical Skills & Requirements:
- Proficient with MS Office (Word, Powerpoint, Excel)
- Knowledge of social media platforms (Instagram, LinkedIn, Facebook, Pinterest)
- Knowledge in CMS, WordPress, HTML and CSS is an asset, but not required
- Knowledge in studio management software( MindBody, Bfit, etc)
- Mac-savvy; main operating system used
- Knowledge of marketing automation, CRM & web analytics tools – an asset
- Excellent verbal and written communication skills French and English
Flexible Hours:
- Willing and able to work nights, weekends, and holidays when needed.
- This position is up to 3 hours of Essentrics classes and personal training sessions, plus 15 to 20 hours of management per week. Hours may vary and will be scheduled based on business needs, including weekends and evenings. The Studio Manager is expected to sub from time to time if no other instructor is available to teach and a sub is needed.
- Work hours can be shared between the studio and working from home, depending on weekly studio commitments.
- Start date to be determined.
Compensation & Benefits Package:
At Essentrics, our care for our employees goes beyond compensation. We invest in our people, and we value their health, happiness and work-life balance. Our benefits reflect our values and recognize our employees for their performance and commitment. Some of the benefits include; group health insurance plan, group RRSP, paid / sick personal days, flexible schedule, yearly bonus based on company performance, generous vacation plan, free access to the Essentrics TV streaming platform. In addition, we offer professional development opportunities to help our employees grow their career.
Note: AAvailability of the benefits and compensation is subject to your employment type and may have certain eligibility requirements.
The Essentrics® team is growing and looking for a Customer Relations Associate to help oversee customer queries and assist with administrative tasks.
Responsibilities:
- Provide accurate and detailed information about the company, program & products to the customer
- Provide specialized customer support through phone calls, a live chat service, emails, social media, and other communications software. This includes troubleshooting technical issues with our digital streaming service (Essentrics TV), our online store front, and our website.
- Generate sales by providing outstanding customer support & education
- Supervise and manage our various e-commerce platforms (Shopify, Amazon, WordPress, Vimeo, LiveChat, warehousing software, etc.).
- Process orders, returns, refunds, replacements, and troubleshoot all issues with physical or digital orders.
Key Qualifications:
- DCS/DEC or equivalent
- Excellent English & French written and verbal communication skills
- Excellent typing skills (>40 WPM)
- Minimum 2-year experience in sales and/or customer service
- Experience with MacOS & Microsoft Office Suite (eCommerce experience is a plus)
- Must be able to Multi-Task
Requirements:
- Strong teamwork and independent work initiative
- Able to manage time independently in a fast-paced environment
- Ability to multitask within our various platforms while assisting several customers at once
- Ability to work from home efficiently; this includes a dedicated working space
- Strong attention to detail, problem solving, organizational, and critical thinking skills
- Maintain a kind, positive and compassionate attitude while providing support to our clientele
- Located in Montreal or surrounding area is an asset but not required. Must be located in Canada.
Hours:
- 35-40 hours a week
- Must have flexible availability on an Eastern time zone schedule (schedule will include weekends, weekdays, evenings and Holidays)
- Working remotely with the potential to work from our offices in Montreal, QC as per the COVID-19 governmental guidelines.
We are seeking a new graphic designer (Intermediate to Experience level, 5 years +) to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. .
Graphic Designer Responsibilities:
- Planning concepts by studying relevant information and materials.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with internal team about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, websites with software such as photoshop.
- Reviewing final layouts and suggesting improvements when necessary.
Requirements:
- Bachelor’s degree in graphic design or related field.
- Experience as a graphic designer or in related field.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator.
- HTML, CSS and Javascript proficiency is a plus
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
- Able to give and receive constructive criticism.
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
STAY ACTIVE IN OUR COMMUNITY
Keep up to date on Essentrics’ latest news and stories. Be the first to receive program announcements, special deals and free access to collections on our streaming platforms.