OUR VALUES
Everyone’s work has a purpose. We foster a healthy work environment and develop strong bonds. You freely express your thoughts and ideas. We encourage open dialogue while maintaining mutual respect.
ABOUT ESSENTRICS
Based in Montreal, QC – Essentrics® is one of the fastest growing fitness companies in North America, having helped transform the health of millions worldwide with a dynamic stretch and strengthening workout designed to engage all 650 muscles and 360 joints, promote flexibility, mobility, range of motion, pain-relief, toning and more.
Essentrics® certifies thousands of instructors worldwide, offers a vast collection of workouts available on streaming and DVD, and produces top performing documentaries and fitness TV shows. Essentrics® works with men and women of all ages and fitness levels, including Olympians and professional athletes. The technique itself was created by Miranda Esmonde-White – a former ballerina, creator and host of the Classical Stretch TV show on Public Television, a New York Times bestselling author (Aging Backwards, Aging Backwards: Fast Track and Forever Painless), and producer of critically acclaimed documentaries on PBS and Public Television in the US. As a company, we are on a mission to re-establish the true meaning of fitness and to help people experience what it feels like to be healthy and happy in their bodies.
THE PERKS
Group retirement saving plan
Group insurance plan
Free employee ETV subscription
Vacation & paid sick/personal
Continuing education
Team activities
JOB POSTINGS
Based in Montreal, QC, The Essentrics® team is growing and looking for a Customer Support Associate:
Main Responsibilities:
• Respond to customer inquiries by email, live chat, social media & phone calls
• Provide accurate and detailed information about our programs, services and products
• Capable of assisting our members with technical issues with our Essentrics TV streaming service, our online storefront, and our website
• Generate sales by providing outstanding customer support & education to our clients
• Navigate and oversee our various e-commerce platforms: Shopify, Amazon, Vimeo, Live Chat, warehousing & shipping software
• Process orders, returns, refunds, replacements, and troubleshoot issues with physical or digital orders
Key Qualifications:
• DCS/DEC or equivalent
• Excellent English & French written and verbal communication skills
• Accurate typing skills (>40 WPM)
• Minimum 2 years experience in sales and/or customer service
• Experience with MacOS & Microsoft Office Suite (eCommerce experience is a plus)
• Comfortable managing multiple priorities within the Customer Experience department
Requirements:
• Strong teamwork and independent work initiative with the ability to prioritize tasks
• Able to manage time independently in a fast-paced environment
• Ability to multitask within our various platforms while assisting customers
• Strong attention to detail, problem-solving, organizational, and critical thinking skills
• Maintain a respectful & compassionate attitude while providing support to our customers.
Comprehensive training is provided. We invest in our employees and give them all the necessary tools to succeed in their roles. If you think you are a good match, please submit your CV – we look forward to hearing from you.
The ideal candidate must be in Canada. Residing in Montreal or the surrounding area is an asset but not required.
Hybrid work is possible, provided you have a dedicated workspace in your home.
This is a permanent position (25 to 35 hours weekly), and weekends and holidays may be included during sale periods.
We are seeking a new graphic designer (Intermediate to Experience level, 5 years +) to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. .
Graphic Designer Responsibilities:
- Planning concepts by studying relevant information and materials.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with internal team about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, websites with software such as photoshop.
- Reviewing final layouts and suggesting improvements when necessary.
Requirements:
- Bachelor’s degree in graphic design or related field.
- Experience as a graphic designer or in related field.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator.
- HTML, CSS and Javascript proficiency is a plus
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
- Able to give and receive constructive criticism.
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
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